Help and Tutorials
Our video products are now delivered as .zip files. We split the download into multiple parts to make the download sizes more manageable, but these are still relatively large files that will take some time to download.
Most of our video products are offered in both H264 and ProRes file formats. These formats, contain the same effects. The only difference is H264 offers smaller file sizes (faster to download) and ProRes offers higher quality, which creates much larger files sizes and longer downloads.
We recommend only downloading one file type to start. You can return to your account at any time to download additional file types.
If you’re running into issues or know that you have a slower internet connection, we recommend downloading a single part at a time. Wait for one file to completely finished downloading before starting the next one.
If a download fails part way through, try resuming the download in your browser rather than starting over. This will prevent you from reaching a download attempt limit.
It’s also a good idea to prevent your computer from going to sleep while a download is in progress.
If you run into issues after following the instructions above or if you’ve reached your download limit, please open a support ticket by emailing email@example.com
Have more questions?
Open a ticket: firstname.lastname@example.org